Eclipso FAQ: all the answers to your questions

At Eclipso, we want you to fully enjoy your journey through time, without getting bogged down in the fine print. This FAQ gathers answers to the most frequently asked questions about our immersive experiences, booking, pricing, and accessibility. Don't hesitate to contact us if you can't find the answer to your question.

The virtual reality experience lasts between 30 and 45 minutes depending on the chosen scenario. It is recommended to allow approximately one hour in total to fully enjoy your session. This time includes your welcome, depositing your belongings in a secure locker, the preparation briefing, the equipment, as well as the debriefing after the experience.

Our experiences are available in French, English, and Spanish at all our centers. Depending on the location, other languages ​​may be offered: check your center's page for available options.

For a more peaceful experience, it is recommended to visit during the week, particularly on Wednesday or Thursday, between 15pm and 17pm. These times generally allow you to avoid peak hours and fully enjoy your immersive experience.

Free lockers are available for you to store your belongings safely during your experience.

Phones and smartwatches are not allowed in the immersion room, as their signals can cause interference. You can safely store them in the lockers provided before beginning your experience.

Yes, each Eclipso center has a shop where you can buy souvenirs and merchandise related to our immersive experiences, to extend the fun after your visit.

Each Eclipso center guarantees a consistently high-quality immersive experience, but the programming may vary from city to city. Some themes are exclusive to a single center, while others are gradually rolled out across multiple locations. This allows for unique experiences depending on the location.

To find out about experiences available near you, visit the homepage or the Centers section of the website. There you will find a complete list of cities where Eclipso operates, along with the experiences currently offered in each. This allows you to easily choose the one that interests you.

Lockers are available for storing standard-sized bags, but large suitcases cannot be stored on site. If you are travelling with a large bag, it is advisable to leave it elsewhere before your visit.

To fully enjoy your experience, choose comfortable clothing and stable shoes. Avoid heels, flip-flops, unstable sandals, or bulky clothing that could restrict your movements and compromise your safety during the immersion.

Eclipso experiences are designed to be immersive and accessible to everyone, without violence or any intention to frighten. Some worlds may contain impressive scenes, but they remain suitable for a wide audience. If you are sensitive, please don't hesitate to ask our team for advice before starting.

Your experience begins with a welcome and briefing from our team, who will explain how it works. You will then be fitted with a VR headset before entering the immersion room. The session lasts between 35 and 45 minutes depending on the experience chosen, after which you will be assisted in easily removing your equipment.

Yes, the experiences are lived standing up and in motion, with movement and sometimes squatting. If you are tired, less stable, or in a wheelchair, it is possible to adapt the experience so that you can enjoy it comfortably.

You can wear your glasses during the experience. When trying on the headset, our team will help you test it with and without glasses to find the most comfortable setup before starting the immersion.

The experience is perfectly compatible with contact lens wear. If you are prone to dry eyes, it is advisable to blink regularly or use moisturizing lenses for added comfort during the session.

A SOFT mode is available for the Khéops Horizon and Lost Worlds experiences, which reduces certain movement effects to limit feelings of vertigo. This setting allows those prone to dizziness to enjoy the virtual reality immersion more comfortably.

Thanks to our free roaming technology and the way our experiences are designed and delivered, feelings of dizziness or nausea are extremely rare. In very rare cases, some people may experience mild symptoms. A team is present throughout the experience to assist you. If you feel unwell, you can end your immersion at any time without disturbing other participants.

If you panic or feel unwell during the immersion, you can stop at any time. A member of our team will immediately escort you safely out of the room. You can then relax in the reception area before regaining your composure, without any pressure.

Using a cane during the immersive experience is strongly discouraged, as it is not visible in the virtual environment, which could lead to collisions or falls. For your safety, you can experience the game in a wheelchair, which we provide at all our centers.

Virtual reality immersion is reserved for children aged 8 and over. Children must remain under the constant supervision of an adult. If a child wishes to end the experience, an adult must accompany them out of the room, as our team cannot provide supervision outside of the immersive experience.

The immersive experience requires wearing a VR headset and moving freely around the room, which is not compatible with a baby in a carrier or with a stroller. For everyone's safety, it is therefore impossible to participate in the activity with a baby.

You can book your Eclipso experience directly through our online ticketing system, which guarantees your place. It is also possible to purchase tickets on-site, subject to availability, but online booking remains the safest way to ensure your participation.

You can book your experience up to 90 days in advance, for all available dates within the next three months. Time slots are updated regularly to offer you maximum choice.

Tickets are not nominative. Only the name of the person making the reservation is required; the names of other participants are not necessary.

There's no need to print your ticket; we can scan it directly from your phone. However, if you'd like to have the access map handy, you can print it for your convenience.

You can purchase tickets directly on site on the day of your visit, subject to availability. However, our slots fill up quickly, so it is advisable to book online to guarantee your place.

Ticket dates cannot be changed, in accordance with our terms and conditions. However, in the event of illness, for a minor or an adult, an exceptional postponement may be considered upon presentation of a medical certificate, subject to availability.

If you have made a mistake with your same-day or next-day booking, we will not be able to change it. For any other date, please provide us with your name, the desired date and time, the number of participants, and the applicable rates. We will confirm the change subject to availability.

That's not a problem: you can select the theme of your experience directly on site, just before starting your immersion.

Purchased tickets cannot be cancelled or refunded, unless the FLEX option has been selected, allowing you to change the date and time slot directly via the website chatbot (available in select cities only). We advise you to carefully check the date and time before confirming your booking. In case of unforeseen circumstances, please do not hesitate to contact us to see if a solution can be found.

You can absolutely transfer your tickets to another person. However, if the ticket qualifies for a reduced rate, the recipient must present the corresponding proof of eligibility or risk having to pay the difference directly at the ticket office.

You can use your gift card directly when booking online. After choosing your time slot and the number of tickets, enter your card's unique code in the "Apply a discount" section during checkout. Your tickets will then be sent to you by email; remember to check your spam folder.

If you are between 15 and 21 years old, you can book your slot directly through the Pass Culture app. With the Duo offer, you can invite a friend or family member to enjoy the experience together. Remember to present your booking confirmation upon arrival at the center.

You can pay for your experience with Chèques-Vacances (ANCV / ANCV Connect). To book, contact your Eclipso center using the form, specifying the date, time, number of participants, and rate type. Confirmation will be sent to you by email. Payment is made on-site, on the day of your visit; please arrive 15 minutes early to finalize your booking.

If you are going to be late, please call us as soon as possible. Depending on the time and the schedule of ongoing sessions, we will do our best to find a suitable solution for you.

It is possible to change a participant in a group booking, provided the replacement person meets the criteria of the booked rate (reduced, disabled, etc.). If no proof is presented, the price difference must be paid on site.

You can try several experiences on the same day, subject to the schedules and offers available at your center. You can book two consecutive slots online or come directly to the store to check availability.

Gift cards and tickets are generally valid only at the center where they were purchased, unless otherwise stated in their description. For exact terms and conditions, please refer to the information printed on your card or at the time of purchase using the TICKETING service.

What is the price of the immersive experience?

You can view the latest prices directly on our online ticketing system, accessible from our official website. The prices displayed include all available options, such as full fares, discounts, and group rates, so you can choose the option that suits you best.

We offer a preferential rate for groups. Specific conditions, such as minimum size and terms and conditions, are indicated directly on our online ticketing system to facilitate your booking.

To benefit from a reduced rate, you must present valid proof of eligibility corresponding to the discount requested, such as a student card, proof of job seeker status, a disability document, or an identity document for minors. Specific details are provided during the booking process.

To use your voucher or gift card, simply enter the unique code in the "Apply a discount" field when booking online. Each code is valid only once and must be entered individually to receive the corresponding discount.

You can pay for your booking with Chèques-Vacances (ANCV / ANCV Connect) by contacting us via the dedicated form, specifying the date, time, and number of participants. The complete procedure will be explained in your confirmation email.

If you are eligible, you can use your Culture Pass to book directly through the app. Some offers also allow you to bring a guest, making the experience even more enjoyable.

You can pay for your reservation online via secure payment, or directly at the center's reception using the methods indicated. We generally accept gift cards, the Culture Pass, and ANCV holiday vouchers, depending on the booking conditions. Specific options are always detailed at the time of your reservation.

From what age can one participate in the immersive experience?

Access to immersive virtual reality experiences is available for children aged 8 and up. Children must be accompanied by a responsible adult for the entire duration of the session. If a child wishes to end the experience, an adult must escort them out of the room, as our staff cannot supervise them.

The experience is accessible to people with reduced mobility, with wheelchairs available to ensure optimal comfort. We recommend informing the team upon arrival so they can assist you and welcome you in the best possible conditions.

The use of a cane is discouraged as it is not visible in the virtual environment and can lead to collisions with other participants. To ensure your safety, we recommend using a wheelchair, which we provide at all our centers.

Seniors are perfectly welcome to participate in our experiences. If you are more sensitive or have balance problems, we recommend using a wheelchair or coming accompanied to fully and safely enjoy your session.

For safety reasons, people with heart conditions, pacemakers, or epilepsy cannot participate in virtual reality experiences at our centers. This measure is in place to ensure the safety of all our visitors.

The experience may require movement and squatting, which could be uncomfortable depending on the stage of your pregnancy. We recommend consulting your doctor before participating. If needed, a wheelchair is available to ensure your comfort during the session.

You can wear your glasses during the experience. Before starting, you will have the opportunity to try the headset with or without glasses to find the most comfortable setup.

The experience is not suitable for deaf people as the content is not subtitled. However, people with hearing impairments who use hearing aids can fully enjoy VR thanks to headsets with integrated speakers and the volume control available before entering the room.

The virtual reality experience requires wearing a headset, which is not compatible with a baby in a carrier or a stroller. For safety and comfort reasons, it is therefore not possible to accommodate a baby during the session.

Some people may experience dizziness or nausea during the experience, depending on their sensitivity. A SOFT mode is available for some experiences to minimize these sensations. The team is always present, and you can stop the immersion at any time if you feel unwell.

Yes, you can wear your hearing aid during the experience. The sound is delivered through small speakers placed above the ears, ensuring optimal compatibility with hearing aids.

The experience is perfectly suited to colorblind people, as it relies primarily on 3D scenes, volumes, and movement rather than the precise perception of colors. Therefore, colorblindness does not hinder full immersion in our worlds.

VR headsets and their head supports are systematically cleaned and disinfected after each session. A rigorous hygiene protocol is applied throughout the day to ensure clean, comfortable, and ready-to-use equipment.

Do you offer deals for groups (friends, families, birthdays, leisure activities)?

We gladly welcome groups of friends, families, or birthday parties. For larger groups, we recommend booking in advance to guarantee several teams at the same time and fully enjoy the experience together.

It is possible to reserve a time slot partially or entirely for your events, such as team-building activities or large group gatherings. To find out about availability, conditions, and procedures, please contact us using the dedicated form on our website.

Eclipso regularly hosts companies for team-building sessions, seminars, and after-work events. Our immersive experiences offer a powerful group experience, combining culture and technology. Depending on the size of your group, we can also offer preferential rates tailored to your needs.

We offer rates tailored to works councils and employee representative bodies, with customized offers and ticket allocations. To obtain a personalized quote, simply contact your Eclipso center via the dedicated CSE form or by email.

Eclipso welcomes school groups year-round, from primary schools to post-secondary institutions, with immersive experiences designed to illustrate concepts in history, culture, or science. Specific time slots can be arranged depending on group size and educational needs. Please contact us to organize your visit.

How can I contact you if I haven't found the answer to my question?

If you can't find the answer to your question, you can contact us directly using the form available on our website or by phone during your Eclipso center's opening hours. We'll be happy to help you promptly.

If you have any issues with your booking, please use our contact form, specifying your name, the date and time of your booking, and the reason for your request (error, modification, question). We will respond promptly with a suitable solution, taking into account our booking conditions.

No worries, you can choose the theme that really interests you directly on site, just before starting your immersive experience.

In the event of illness of a child or close relative, tickets are non-refundable, but an exceptional postponement may be possible upon presentation of a medical certificate. Simply inform us of the new date you would like, and we will confirm availability to reschedule your visit.

In case of last-minute cancellation, your tickets cannot be changed or refunded. However, you may transfer them to a friend or family member. If the ticket is a discounted ticket, the person collecting it will need to present the required documentation or pay the difference on-site.

We regularly host previews and exclusive events to unveil our new products. To collaborate, contact us via the form on our website or by private message on our social media channels.