Frequently Asked Questions

General information about the experience:

The immersive virtual reality experience lasts 45 minutes. It is recommended to allow 1 hour in order to have time to drop off your cloakroom and get ready.

The immersive expedition is available in two languages: French and English.

The entrance is at 45 rue des Pirogues 75012 Paris, 100m from the “cour Saint Emilion” metro exit on line 14. A large poster L'Horizon de Khéops is visible in the window of the premises.

You can park in the paid car park located at 14 rue des Pirogues de Bercy, 75012 Paris

No, it is forbidden to carry your mobile phone or watch during immersion. The waves can create interference that harms the quality of the experience for all participants in the room. We provide you with locked lockers to leave your phone safely outside the room.

Yes, but it varies from person to person and is not systematic. A team of supervisors is on hand to assist you in the event of problems.

Yes, we have a shop offering a wide range of drinks and treats. 

Yes, we have key lockers on site available for our visitors.

Reservations and tickets:

Yes, following this link to the “gift voucher” store it is possible to buy a gift voucher online, at the single price of €29.50.
After purchase, the gift voucher and associated discount code will be sent to you by email. The beneficiary can use this code to reserve their slot free of charge on the main ticket office, depending on availability. 

The experience is offered at a price of €32 per person.

From 4 people, the price is €25 per person.

The “reduced rate” of €25 per person is valid only for the people listed below, and upon presentation of up-to-date proof: students, under 18 years old, people with reduced mobility and their accompanying person (1 accompanying person per person).
If proper proof is not presented, the visitor will have to pay the difference. between the “reduced rate” and “the full price”, on site by credit card. 

You can book your visit for several people depending on our availability. However, we ask you, on site, to divide into groups of no more than 3 people to interact together during the visit.

On our online ticketing slots are displayed 90 days in advance. In other words, today you can book for all slots available in the next 90 days only. 

No, ticket dates cannot be changed, as indicated in our T&Cs.

No, we can scan your ticket electronically on your phone. However, for better readability of the access plan, you can print your ticket.

Yes, you can get your tickets on site for the big day, if there is room, or for later.
However, it is preferable to purchase your tickets from our online ticket office to ensure you have a place.

Tickets purchased through our ticket office are neither cancelable nor refundable.

Yes, in the event of a major impediment, you can share your ticket with a third party. However, if the ticket is at a reduced rate and the beneficiary does not have any proof, a supplement will be requested at reception.

In case of delay, I invite you to contact us by telephone. We will find a solution to accommodate you.

Accessibility and eligibility conditions:

The immersive virtual reality expedition is prohibited for children under 8 years old and less than 1,30 meters tall.

This size restriction is put in place to ensure optimal capture of images on the walls with the headsets. Children are under the full responsibility of their parents. If a child decides to stop their experience, the organizer cannot guarantee their supervision. An accompanying responsible adult must supervise him and, if necessary, stop his experiment. A minor child cannot be left alone without supervision.

Yes, the immersive expedition is accessible to people with reduced mobility. An elevator is available to access the 1st floor of the shopping center. There are no steps in the space where the expedition is located and the equipment is suitable for people with reduced mobility.

No, a person with heart disease or epilepsy cannot participate in our immersive virtual reality expedition.

Yes, people who wear prescription glasses can experience our expedition in virtual reality. We will offer you a vision adjustment before the experience begins to ensure your comfort.

No, the visual content of our immersive expedition is not subtitled.

Yes, a person wearing a hearing aid can follow and hear the content of the experience. The virtual reality headset has small speakers that emit sound above the ears. You will be offered a sound adjustment before the immersion to guarantee an optimal audio experience.

No, the equipment (computer on the back and headset on the head) is incompatible with carrying a baby in a baby carrier on the stomach or on the back, and with a stroller pushed by a visitor.

For the safety of all our visitors, we advise you to take the tour in a wheelchair, as the canes are not visible to other visitors in virtual reality, which could create accidents.

Yes, elderly people can attend the tour. For the most fragile, we recommend doing the visit in a wheelchair to avoid falls, or coming accompanied so that they can be assisted.