The immersive virtual reality experience lasts 30 minutes, but we recommend allowing about 40 minutes total to include time for check-in and onboarding.
The immersive experience is available in three languages: French, English, and Mandarin Chinese.
By subway:
59 St Columbus Circle- A/C/B/D/1 trains. 10 min walk.
50 S-.E train 12 min walk.
57 St-7 Av N/Q/R/W trains. 12 min walk.
By Bus: M11, M12, M31
The experience is located at Eclipso NYC, 555 West 57th Street NY, NY 10019.
No, mobile devices are not permitted inside the VR area as their signals can interfere with the experience. Secure lockers are available for guests to store their belongings during the visit.
No, mobile phones and smartwatches are not allowed inside the VR room, as their signals may interfere with the immersive experience. We provide secure lockers for you to safely store your devices.
We don’t serve food or drinks on-site, but we’re conveniently located near many great restaurants and cafés in the Hell’s Kitchen and Columbus Circle areas.
We recommend arriving on time for your scheduled time slot. If you arrive late, please speak with a staff member upon arrival — we’ll do our best to accommodate you if availability allows. However, please note that late arrivals are not guaranteed entry, and tickets may be forfeited if you miss your scheduled time.
Yes! We have a retail area where guests can purchase exclusive themed merchandise and souvenirs related to our immersive experiences.
Yes, lockers are available free of charge for guests to securely store their belongings during the experience.
No, service animals are not permitted inside due to safety concerns and the nature of the immersive experience.
Yes! Guests are welcome to take photos and videos for personal use before or after the VR experience. During the experience itself, recording is not permitted to ensure full immersion and safety. Feel free to ask a staff member to help you capture the perfect shot — and don’t forget to tag us when you share @eclipso_nyc.
We recommend comfortable clothing to ensure an enjoyable experience. Since you’ll be wearing a VR headset, please avoid wearing hats or caps during the experience.
Yes, all VR headsets and equipment are thoroughly sanitized with antibacterial wipes after each session to ensure a clean and safe experience for every guest.
You can book your visit up to 3 months in advance through our online ticketing system. All available time slots within that window are open for booking.
No, tickets are non-changeable, as stated in our Terms & Conditions.
No, printing is not necessary. We can scan the QR code directly from your confirmation email on your phone.
Yes, on-site ticket purchases are available subject to availability. However, we highly recommend booking online in advance to secure your preferred time slot.
No. Tickets are non-refundable and non-cancellable.
Accepted methods of payment are credit, debit cards and Apple Pay.
Yes, tickets can be transferred to another guest. Please note that if the ticket was purchased at a discounted rate, the new guest must pay the price difference.
Yes, you can purchase a gift card online, refer to the Gift Card section on our website.
Children must be 8 years old to participate in the experience with a minimum height requirement of 4’6″. Any child below the age and height requirement will not be allowed to partake in the experience. Children are the sole responsibility of their parent(s) and/or guardian(s). Children under the age of 8 are not permitted to enter the premises and will not be allowed to participate.
Yes, the venue is ADA-compliant. However, please note that the experience is a 30-minute walking VR adventure, which may not be suitable for individuals with limited balance stability.
For safety reasons, walkers and canes are not permitted while wearing the headset, as they may pose a tripping hazard. Wheelchairs are available upon request.
No, the immersive VR experience is not recommended for individuals with heart conditions or epilepsy, as it may pose health risks.
Yes! The VR headset can comfortably accommodate glasses, and our staff will assist with adjusting the focus for your comfort.
Unfortunately, no. The experience is not subtitled, and therefore cannot be fully followed by guests who are deaf or severely hearing-impaired.
Yes. The headset uses external speakers, and the sound level can be adjusted for optimal comfort.
There are no contraindications from the manufacturer of the virtual reality headsets stating that it is unsafe to experience it while pregnant. However, as each pregnancy is unique, we recommend consulting your doctor beforehand if you have any concerns.
