The virtual reality experience lasts 30 minutes. We recommend allowing about 40min in total to account for check-in and locker use.
The immersive experience is available in three languages: French, English, and Mandarin Chinese.
213-219 Camden High Street,
London, NW1 7BT
There is no parking available for this experience
No, mobile phones and smartwatches are not allowed inside the VR room, as their signals may interfere with the immersive experience. We provide secure lockers for you to safely store your devices.
It may cause vertigo for some individuals, though this is not common. Our staff is always on-site to assist if needed.
Yes, our shop offers a variety of drinks and snacks.
Yes, we provide secure lockers for our visitors.
Yes, souvenirs and merchandise are available in our gift shop.
You can book for several people depending on availability. However, we kindly ask that you divide into groups of 10 maximum upon arrival, as that’s the number of people that can interact together during the experience.
Our online ticketing system opens slots 3 months in advance. You can book any available time slot within that window.
No, tickets are non-changeable, as stated in our Terms and Conditions.
No, we can scan your ticket from your phone. However, printing it may help if you prefer having a paper version with access details.
Yes, subject to availability, you can buy tickets for the same day or for a later date directly at the venue. We still recommend booking online in advance to guarantee availability.
Tickets are non-refundable and non-cancellable.
Yes, you can give your ticket to someone else. However, if it’s a discounted ticket, they must present valid documentation or pay the price difference at the entrance.
In case of delay, please call us as soon as possible. We’ll do our best to accommodate you.
The experience is not permitted for children under 8. Children remain under the full responsibility of their parents. In case a child stops the experience, a responsible adult must stay with them.
No, the venue is not wheelchair or mobility impaired accessible, (2 flights of stairs to basement floor)
No, the immersive VR experience is not suitable for individuals with heart conditions or epilepsy.
Yes, the headset can accommodate glasses, and we’ll help adjust the focus for comfort.
Unfortunately, no. The content is not subtitled.
Yes. The headset uses external speakers above the ears. Sound can be adjusted for optimal comfort.
No, wearing a VR headset is incompatible with carrying a baby or pushing a stroller.
We recommend using a wheelchair instead, as other participants won’t see your cane in the VR space, which could cause accidents.
Yes! For frailer individuals, we recommend coming with assistance or using a wheelchair to ensure safety.
